Vision & Values

Our values provide the framework for how we do business at Nicholls & Clarke. They guide us in everything we do from key business decisions to day-to-day activities.

We have a clear vision which is at the heart of the company and is true across all our businesses:

 

 

 

 

To be a Dedicated Building Products Provider

Our goal is to make all our customers’ lives easier every day by offering great quality products that perform at fair prices. Our values are critical to achieving this. Our values are part of what make us different from our competitors, so we see this as a strength, as well as a responsibility. Over the years we have transformed our business, and our values have been integral to our success, drawing from our 138 year heritage.

We will:

 

Continually strive for excellence in all areas of our business

•    Through listening and understanding our customers’, needs provide them with quality advice and solutions in a timely manner
•    Commit to providing inspirational, yet affordable, good quality products
•    Have confidence in our products and their performance
•    Use International/European standards to measure and maintain standards and when appropriate be involved in the creation of the required    standards

 

Continue to build on our proud heritage and maintain trust by our customers

•    Continue to build on our heritage
•    Be focused and deliver product knowledge to our customers
•    Have confidence in our hard earned reputation for providing sound advice and service
•    Share our knowledge throughout the Group through structured training

 

Continue to be at the forefront of innovation in all areas of the Group

•    Track design & colour trends and communicate them to the wider business
•    Ensure we are creating inspirational products and marketing solutions
•    Produce products that reflect the aspirations and needs of our customers
•    Create solutions to installation issues that make it easier, quicker or safer within the building environment
•    Continue to engage in research and development to introduce quality manufactured solutions that meet customer needs

 

Deliver the highest standards of service to our customers

•    Be committed to delivering great customer service
•    Be involved and ensure our people are informed of new developments and kept up-to-date with the progress of the company
•    Challenge ourselves and each other to ensure we all reach our full potential
•    Ensure our teams and customers are respected and valued, whoever they are
•    Have a proud heritage of staff welfare, customer care and involvement in the community 
•    Maintain a stock profile that delivers building materials when customers require them

 

Continue to offer quality products and great service at a fair price, in whichever business it operates.

•    Continue to deliver exceptional value to our customers
•    Have prices that can be trusted and are committed to providing the best quality products at competitive prices
•    Reward our people for their contribution to the business